This Privacy Policy describes how Elyon collects, uses, stores, and protects the personal data of its clients and users. By using our services, the user declares to have read, understood, and accepted this policy. Elyon is committed to handling personal data responsibly, transparently, and in accordance with applicable law.
1. Data Controller
- Elyon is responsible for the processing of personal data collected through:
- Its website
- Control panels
- Support channels
- Contracting and billing processes
- Data will be used exclusively for the purposes set forth in this policy.
2. Personal Data Collected
- Elyon may collect, directly or indirectly, the following data:
- Full name or business name
- Email address
- Contact information
- Billing and payment data (processed by third parties)
- IP address and technical connection data
- Information related to the use of services
- Elyon does not intentionally collect sensitive data, unless strictly necessary by legal or contractual obligation.
3. Purpose of Data Processing
- The personal data collected will be used to:
- Provide, manage, and maintain contracted services
- Process payments and billing
- Provide technical support and customer service
- Send notifications related to the service
- Comply with legal and contractual obligations
- Improve the quality, security, and performance of services
- Elyon does not use the data for purposes other than those established herein.
4. Use of Third-Party Services
- Some data may be processed by external providers, such as:
- Payment gateways
- Infrastructure providers
- Email or support services
- Such third parties will only have access to the information strictly necessary to provide their services and will be subject to their own privacy policies.
- Elyon does not control nor is responsible for the processing carried out by these third parties outside the scope of the contracted service.
5. Information Protection and Security
- Elyon implements reasonable technical, administrative, and organizational measures to protect personal data against:
- Unauthorized access
- Misuse
- Loss or alteration
- However, the user acknowledges that no system is completely infallible, so Elyon cannot guarantee absolute security.
6. Data Retention
- Personal data will be retained:
- While there is an active contractual relationship
- For the time necessary to fulfill legal obligations
- For the period strictly necessary for the described purposes
- Once these purposes are fulfilled, the data may be deleted or anonymized.
7. User Rights
- The user has the right to:
- Access their personal data
- Request the correction of inaccurate information
- Request the deletion of their data, when legally appropriate
- Limit or object to the processing of their data
- To exercise these rights, the user must contact Elyon through official channels, properly proving their identity.
8. Cookies and Similar Technologies
- Elyon may use cookies or other similar technologies to:
- Improve browsing experience
- Analyze site usage
- Optimize platform performance
- The user can configure their browser to reject cookies; however, this may affect the operation of certain services.
9. Communications
- Elyon may send communications related to:
- Service status
- Important changes
- Technical or security notices
- Elyon will not send abusive promotional communications nor sell contact information to third parties.
10. Changes to the Privacy Policy
- Elyon reserves the right to modify this Privacy Policy at any time.
- Modifications will be published on official channels and will take effect from their publication.
- Continued use of the services implies acceptance of the current version.
11. Applicable Law
- This Privacy Policy shall be governed in accordance with the applicable law on personal data protection.