1. Introduction
At Elyon S.A.S. de C.V. (“Elyon”), we take user privacy seriously. This Policy describes what information we collect, how we use it, with whom we share it, and the measures we take to protect it.
2. Información que recopilamos
Personally identifiable information: name, email address, phone number, billing address.
Technical information: IP address, browser, operating system, server logs, device type.
Usage information: service history, connection times, server configurations, interactions within the control panel.
Financial information: only when necessary to process payments (we never store full credit card data).
3. Purpose of use
Provide and maintain our services; verify identity; process payments and billing; technical support; service notifications (maintenance, updates, billing); comply with legal or tax obligations; prevent fraud, abuse, or prohibited activities.
4. Sharing information
Elyon does not sell or rent your personal information. We share data only with: external service providers (payments, monitoring, email) under confidentiality agreements; competent authorities if required by law; business transfers in case of merger, acquisition, or sale.
5. Security
Technical and organizational measures: SSL encryption; role‑based internal access control; audits and infrastructure monitoring; automated backups and data redundancy. The Client is responsible for maintaining the confidentiality of access credentials.
6. Data retention
Information is retained as long as necessary to fulfill the purposes mentioned and/or while the Client maintains an active relationship with Elyon. Afterwards, data is deleted or anonymized unless a legal obligation requires longer retention.
7. User rights
Access, correct, or delete personal information; request data portability; object to or limit processing; revoke consent. To exercise these rights, emailhola@elyonhost.net.
8. Cookies
Our website may use cookies to improve user experience, personalize content, analyze traffic, and remember preferences. You can control cookies in your browser settings.
9. Changes to this Policy
Elyon reserves the right to modify this Privacy Policy at any time. Modifications will be published and become effective 3 calendar days after publication. Continued use of our services implies acceptance of changes.
Contacto
Email: hola@elyonhost.net
Phone: +52 311 249 7022