1. Legal Acceptance
These Terms and Conditions govern access, use, and contracting of services offered by Elyon.
By accessing, purchasing, or using any Elyon services, the client confirms that they have read, understood, and fully accepted these Terms.
If you do not agree with these terms, you must refrain from using the services.
2. Definitions
- Elyon: Commercial brand responsible for providing the services.
- Client / User: Any individual or legal entity contracting or using the services.
- Services: Hosting, infrastructure, and related technology services offered by Elyon.
- Account: Profile created by the client to manage services.
- Activation Date: Moment the service becomes operational and available.
3. User Eligibility
To use Elyon services, the client must:
Elyon reserves the right to refuse, suspend, or terminate services if false information or misuse is detected.
- Have legal capacity to enter into contracts.
- Provide accurate and updated information.
- Use the services only for lawful purposes.
4. Account Responsibility
The client is responsible for:
Elyon is not responsible for unauthorized access resulting from negligence in credential protection.
- Maintaining the confidentiality of login credentials.
- All activities performed through their account.
- The legality and integrity of the content hosted.
5. Acceptable Use Policy
Clients may not use Elyon services for:
Violation of this policy may result in immediate suspension or termination of services without refund.
- Illegal or unauthorized activities.
- Distribution of malware, phishing, trojans, or malicious software.
- Participation in DDoS attacks or network abuse.
- Exploiting vulnerabilities or attempting unauthorized access.
- Hosting or distributing copyrighted material without authorization.
- Spam, unsolicited bulk email, or abusive messaging systems.
- Content that infringes intellectual property or privacy rights.
- Impersonation or fraudulent activity.
- Excessive or abusive use of resources affecting service stability.
6. Resources and Fair Usage
Resources assigned to each service plan (CPU, RAM, storage, bandwidth) are subject to the limits defined in the product description.
For shared services:
Elyon reserves the right to limit or suspend services that negatively impact other clients or infrastructure performance.
- Resources are not exclusive.
- Fair usage policies apply to ensure infrastructure stability.
7. Payments, Billing, and Renewals
All services are billed in advance.
Clients must:
Failure to pay may result in:
Elyon reserves the right to modify pricing at any time. Price changes apply beginning with the next billing cycle.
- Maintain valid payment methods.
- Ensure invoices are paid before the due date.
- Service suspension
- Service termination
- Permanent deletion of hosted data
8. Refund Policy
Refunds are governed exclusively by Elyon's Refund Policy, which forms part of these Terms.
Unless explicitly stated in that policy:
- Payments are non-refundable.
- Partial refunds are not granted.
9. Chargebacks
Initiating a chargeback or payment dispute without prior communication with Elyon may result in:
- Immediate termination of services
- Permanent suspension of the client's account
- Restriction from future purchases
10. Suspension and Termination
Elyon may suspend or terminate services when:
When possible, Elyon will attempt to contact the client before suspension.
However, in cases of immediate risk, Elyon may act without prior notice.
- These Terms are violated
- Infrastructure security is at risk
- Technical or legal risks are detected
- Abuse or misuse of resources occurs
11. Backups and Data Responsibility
Backups may be provided:
However:
Elyon is not responsible for data loss resulting from:
- As an included feature
- As an additional service
- As an operational courtesy
- Backups are not guaranteed.
- Clients remain solely responsible for maintaining independent copies of their data.
- Hardware failure
- Client actions
- Third-party incidents
- Infrastructure failures
- Force majeure events
12. Service Availability
Elyon strives to maintain high availability of its services.
However, uninterrupted service is not guaranteed due to factors including:
Availability commitments and compensation terms may be defined in the Service Level Agreement (SLA) corresponding to the service.
- Scheduled or emergency maintenance
- Third-party provider failures
- Network outages
- Natural disasters or force majeure events
13. Limitation of Liability
To the maximum extent permitted by law, Elyon will not be liable for:
Total liability shall not exceed the amount paid for the service during the current billing period.
- Indirect or consequential damages
- Loss of revenue, data, or reputation
- Business interruption
14. Intellectual Property
All Elyon trademarks, branding, logos, software, and materials are the exclusive property of Elyon.
They may not be used, reproduced, or distributed without prior written authorization.
15. Modifications to the Terms
Elyon reserves the right to modify these Terms at any time.
Continued use of the services after updates implies acceptance of the revised terms.
16. Governing Law
These Terms shall be governed and interpreted in accordance with applicable laws.
Any dispute will be submitted to the competent courts of the applicable jurisdiction.